सोचा भी नहीं था यहाँ से कटेंगे पैसे😳 Private Banks are no different than Govt Banks

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  • Published on:  Tuesday, July 26, 2022
  • Consumers could find themselves badly out of pocket on calling banks on the numbers provided to raise a dispute or make an inquiry. These are special number starting with 1860 that are often mistaken for toll free numbers by ordinary people.

    In fact, numbers starting with 1860 are premium numbers and impose a higher charge on callers.

    Several private sector lenders such as ICICI Bank, Citi Bank, Karur Vyasa Bank, Axis Bank and IndusInd Bank are using premium numbers from the 1860 series (not the 1800 series, which is the toll free number) for customer queries.

    While a few of these banks have been using numbers from the 1860 series, not all of them have disclosed the fact that “local charges may apply”.

    In order to verify, we called the toll free number of IndusInd bank, 1860 500 5004. After calling, the phone gets connected to an interactive voice response (IVR) system where it mentions further details. However, neither the call nor the contact page of the Bank mentions the fact that local charges will be applicable. It was only after disconnecting the call that we realised balance from our mobile had been deducted as call charges.
  • Source: https://youtu.be/vohvTteopas